I purchased this for my husband. We love it. When it arrived, there was a hose disconnected in the shoulder airbag. I contacted the technical department who handles issues and had a very positive experience with the team that is in place. Rachel, Jose and Ruth were phenomenal in getting us the support we needed to troubleshoot this. We are waiting for the part at this point, but I'm appreciating how quickly they called me back to get things moving. This chair is worth the investment. The airbags are very effective and strong. The programmed massages are great. On the control pad there is a hidden panel where you can select even more massages, pinpoint where you want a massage and the type, intensity, and time. I've played with every function and am very pleased.
I do have one negative point, but like the chair enough to give it 5 stars. I am 6'1" tall and 220 lbs. My shoulders barely squeeze into the side shoulder panels, I Do not receive any neck massage because of my height while my wife reports she gets a very nice neck massage. Other than that, I receive a great massage. So the chair is very well designed for a shorter person, but accommodates taller people. But I still think it is amazing!! Additionally, I have seen that others report that this unit does not give a deep enough massage. I was a little worried about this but bought it anyway. I have used full strength but also had to turn down the strength once...was a bit too deep. Instructions say you can fold back padding for a deeper massage. I don't think I will ever need to do this.
I have to preface this by saying this is the first massage chair I've ever owned. In addition it is the first and only massage chair I've ever sat in. I did pay full price for this machine so this review is not gratuitous. Really must say this gives you a good massage, good foot rub, very relaxing. Really enjoy the Muscle Relief mode which is a general overall muscle relaxer, head to toe. Just that a few times per week and I'm golden. Most others enjoy it but don't like the pressure it puts on the hip or the IT band as my massage therapist calls it. The area that runs down the side of the legs from the hip to the knee, it gets pressure from balloons built into side of the chair. I rather enjoy that pressure as that is a problem area for me. Place a small pillow between my legs so my hips are not shoved completely together while this is taking place. Painful at times during the massage but no longer a problem during my workday.
I bought this chair for my father who has lower back problems from picking up my mother,who is a paraplegic. I set this chair up at my parents house while they where out of town this weekend. It was kind of easy to put together if you use some common sense. I wanted to surprise them with the chair. After my boyfriend and I got it together and gave it a try,to see how it works. We are talking about getting our own. It is so great,it hits every muscle in your back,hips legs and feet. It twist and rolls and even pounds on you. This is the best massage I have ever received. It even heats up and reclines all the way back. You can go to sleep in this chair so easy. I would recommend this chair to anyone. I just hopes my father likes it....if not I will take it with no feelings being hurt.
This is the greatest chair!!! It has lots of pre-programmed settings (anti-stress, muscle relief, muscle recovery, wake up) or you can pick swedish massage, rolling, tapping, kneading, shiatsu. Many many choices. You can pinpoint a specific area and it will concentrate on that area until you tell it to move on. One of my favorite features is the bottom of the foot massage. Delightful. It also has compression massage that made me uncomfortable in the beginning because I wasn't familiar with it. Freaked me out a little bit when the air bags squeezed my legs and arms. I'm ok with it now and feels good once it is over. You can control the intensity of the air bag compression so I keep it on the lowest setting. This chair is "feature rich" with too many settings to list. It is well worth the price and very pleased I purchased it.
I bought the chair in march 2013, it still provides the massages our family needs. Even friends who come to visit but deep down they just wanna enjoy it. I travel to asia every year, it takes more than 20 hrs of flight not including the layover. You can hardly sleep during those flights, even worse once you get home. Whole of our body ache n unable to sleep. Thanks to this osaki chair, i slept without realizing that i hadn't change my smelly 1 day old clothes. Trust me its worth it
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