Q&A

Questions about us?

+ How do I contact you?
Our Toll Free number is (404) 334-3700
Or you can send us email info@cloud9us.com

 

+ Where are you located? Do you carry massage chairs at your location?
Yes, we carry all of Osaki, Titan massage chairs at our showroom and it’s open to public. We are located at
2670 N Berkeley Lake Rd NW Suite#9, Duluth GA 30096

Questions about placing order?

+ How can I pay for my purchase?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.

 

+ How about sales tax?
Sales Tax is added to orders delivered within Georgia otherwise mentioned in the website. The state of Georgia requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order.

 

+ Can I call you to place an order?
Yes, it is welcome to call us to place your order. Local hours are 10AM to 7PM in central time. Our toll free number is (404) 334-3700

 

+ Do you have Money Back Guarantee on Massage Chairs?
Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

Qustions about shipping information?

+ What is Curbside Delivery?
This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Questions about our website?

+ How do you handle my privacy?
We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.

 

+ Is it safe to use your website?
Yes, we are a member of Comodo Security SSL and had partnered with Paypal to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.

Questions about return?

+ How do I return?
• Please call (404) 334-3700, explain the situation and get your RMA number on any item. It’ll be refused if you return the item before contacting us without a RMA number.
• Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
• Tape boxes securely and attach an appropriate shipping label.
• Customers will be responsible for the shipping costs to and from our facility.

Send us a message now

Visit our offices

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CONTACT US
COMPANY NAME
221, Mount Olimpus, Rheasilvia, Mars
Solar System, Milky Way Galaxy
+1 (999) 999-99-99
Thank You. We will contact you as soon as possible.
Interest Free Financing Available
We're offering a financing program provided by GreenSky for massage chairs priced $1000 and above.

1. Click  Apply Now   for GreenSky financing option. This will open a new tab in your browser.

2. Fill in your requested loan amount and your last name. The loan amount should be the total amount to be financed rounded up to the nearest $100. For example, if your total purchase amount is $2,249, then request a loan amount for $2,300.

3. Fill in the application information on the form.

4. Review the application and other disclosures. Check the box to agree.

5. Review your information and check the box to give authorization the lender obtain your credit information.

6. Once you have been approved, you will receive a Cloud9 MasterCard account number & CVV number. This Mastercard is valid only for purchasing at Titan Chair. Please place order online at titanchair.com or call us at 888-848-2630 with the MasterCard number you've received.

7. ** Please note: All financed orders will be processed after 3 days of receipt.***